 | | | We’ve recently seen an increase in malicious phishing activity across emails, texts and social media. You may have received messages that look like they’re from us, but they aren’t. Or perhaps you’ve seen a (fake) social media post offering John Lewis deals that are too good to be true. These didn’t come from us and it’s important that you don’t engage with them.
Unfortunately, this happens to a lot of trusted institutions, with fraudsters looking to trick you into giving away sensitive information.
We want you to feel safe as part of our online community. The following information will help you spot a fake communication – and will also reassure you that it is really us contacting you. | |
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 Email | |
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| | We'll never ask you to provide payment information or your account login details via email. If we do need to take payment, we’ll only do so by phone once you’ve passed our security checks. Check our security and privacy page to see what legitimate versus phishing email addresses look like. | |
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 Our website | |
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 Social media | |
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| | You might see an offer or competition on social media that looks like it’s from us, but isn’t. On Facebook or Instagram, look for the little blue symbol with a tick next to our name. If it doesn’t have that, it’s fake. Find out more. | |
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| If you see an email, text or social media post – or you find yourself on a website – that you think looks suspicious, don’t engage with it. Instead, contact us via the contact us page on our official website, or tap the link in our app.
Remember, we’ll never ask you to provide your email together with your password unless you’re signing into your John Lewis or Waitrose account. | |
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We hope you find this information useful. Stay safe, and thank you for being a John Lewis customer.
Claire Davies
Partner and Chief Information Security Officer | |
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