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The tire story is true! Listen to episode 14 of The Nordy Pod.   | | | | | In 1979 Craig Trounce was working as a Nordstrom salesperson in Fairbanks, Alaska, when he received a unique request from a customer to return a set of tires. Reacting with kindness and empathy, Craig did what he felt was right for the customer in what is now considered the company's most aspirational example of outstanding customer service.
Today, when customers and employees think of Nordstrom customer service, this event—affectionately known as "the tire story"—is usually the first that comes to mind.
On episode 14 of our podcast The Nordy Pod, host Pete Nordstrom talks with Craig about the seemingly unbelievable but 100% true story.
This is an episode you don't want to miss. | | | | | | | | | | | | Join Pete Nordstrom and his special guests as he shares enriching conversations and experiences from behind the scenes of Nordstrom. New episodes every other week! | | | | | | | | | | Do you have your own "tire story" to share? We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience by emailing nordypodcast@nordstrom.com to be a part of the conversation! | | | | | | |
