| Hey There, We Just Reached 4.9 Stars On Google Since day 1, Rushfaster has been committed to Above & Beyond service. Our aim was to be the gold standard in online shopping customer experience. That’s why we’re happy to report that we just reached 4.9 stars on Google (up from 4.8). So I wanted to thank you, our customers and our amazing Rushfaster team for making this possible. I don’t know if 5 is possible (things go wrong from time to time), but this is certainly what we’re focused on achieving now. 5 out of 5 on Google, we’ll throw a little party when that happens! You’re all invited. Now, we understand that 2020-2021 hasn’t always been the easiest environment to operate in, let alone provide fast and efficient shipping, and we thank you for your understanding in these times. I mean, a week ago we got a 1 star review from someone who’s order was sitting at AusPost for 2 weeks before they could process it. They’ve told us they are never coming back to Rushfaster. That sucks, and something we wish there was a solution to. Way back in 2004 when we started, we were the first online retailer in Australia to allow you 100 days change of mind returns - you couldn’t change your mind before us! One of the first to ship your order same day (can you believe the industry wait time used to be around 1 week just to ship your order?). One of the first to showcase products with high res images. And to top all that off with down to earth, “treat you like a friend”, honest customer service. More recently, we’ve spent more time training our team. We’ve introduced free parcel point returns. We’ve reduced the time it takes to refund you for your returns. And we’ve moved to robotic warehousing to get orders out faster. Moving into 2022, we’re looking for more ways to improve the experience. We’ve got some plans, and we can’t wait to get to 5 out of 5. Thanks for being part of the Rushfaster experience, and thanks to our team, you guys all rock.
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